Illustration by Alex Castro / The Verge

Xbox games aren’t opening or launching for many across Europe today, with an error message being presented instead. “The person who bought this needs to sign in,” says the error. The issues started at around 1PM ET, and Microsoft is aware of the problems and has marked the outage as “major.”

The problems appear to be related to the Microsoft Store, which is also preventing some Xbox owners from purchasing games right now. Microsoft says it’s working on the issues, but it’s not clear when Xbox owners will be able to launch games or access the store again.

if you’re having problems launching Xbox games in Europe right now, you’re not alone pic.twitter.com/uFswmohMnT

— Tom Warren (@tomwarren) May 6, 2021

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