Illustration by Alex Castro / The Verge
A new investigation from Wired describes a shocking lack of concern for customer data at e-commerce giant Amazon, where employees took advantage of the faulty system to look up celebrities’ purchases, among other breaches. It seems that despite Amazon’s professed customer-first mentality, company officials failed to prioritize securing its customers’ most personal information. Customer purchase histories were available to Amazon’s global customer service team, with little security or supervision to prevent the employees’ snooping.
One former service rep, who requested anonymity, said he remembered colleagues looking up the purchases of Kanye West and movie stars from the Avengers films, even scoping out a few dildos in a particular…
