Photo by Amelia Holowaty Krales / The Verge
Rad Power Bikes’ new CEO, Phil Molyneux, said the company has “made mistakes” surrounding safety and reliability but vows to do better in the future.
In a letter to customers, Molyneux said the e-bike company will have “a laser focus on safety and reliability” going forward in order to ensure its bikes are the best on the market. The letter appears to be a response to a recent recall of over 30,000 electric cargo bikes for misaligned tires, as well as several lawsuits related to the safety of its products.
“Since its inception, Rad Power Bikes has set both the pace and the standard for the ebike revolution. This road hasn’t always been easy and we’ve faced numerous challenges,” Molyneux writes. “As a young company, we recognize that we…