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Politico recently reported how Crisis Text Line (which is not affiliated with the National Suicide Prevention Lifeline) is sharing data from conversations with Loris.ai, which builds AI systems designed to increase empathetic conversation by customer service reps. Crisis Text Line is a not-for-profit service that provides a text line for mental health discussions, but it is also a shareholder in Loris.ai and, according to Politico, at one point shared a CEO with the company.
“No data scrubbing technique or statement in a terms of service can resolve that ethical violation”
Before hotline users speak with volunteer counselors, they consent to data collection and can read the company’s data-sharing practices. Politico quotes one volunteer…
