Customers of Top Auto Lender Have Been Devastated by Hidden Costs

Jessica Patterson tensed as she tore open the letter from Exeter Finance. “This notice is being sent to you concerning your default,” the company wrote. She didn’t need to keep reading to know she was in trouble. It was January 2018. Seven months earlier, she’d borrowed $14,786.07 to purchase a silver Kia Rio. The interest rate was sky high — 25.17% — and the $402 monthly payment was…

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