Illustration by Alex Castro / The Verge
For the first time, Uber is allowing its customers to see how many five-star ratings they’ve received from drivers — as well as how many shameful one-star reviews they’ve racked up.
For years, the two-way rating system has fueled Uber’s power over its riders and drivers. Low-performing drivers — those with an average of four stars or less — were at risk of deactivation. Even some poorly behaved passengers could get kicked off the platform if they received enough one-star ratings. Now, Uber is offering its customers fresh insight into how they are perceived by drivers.
Customers will be able to access a breakdown of their average ratings in the Uber app’s new privacy menu, which will be available to customers globally starting today.
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