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People who speak limited English struggled to access telehealth services in the US during the first year of the COVID-19 pandemic, according to a new analysis, affecting their ability to connect with medical care. It’s something experts worried about as soon as health organizations made the switch from in-person to virtual care.
“That was really a concern of ours — who is getting left out?” says Denise Payán, an assistant professor of health, society, and behavior at the University of California, Irvine, who worked on the study.
Payán and her colleagues interviewed staff and patients at two community health centers in California about their experiences with telehealth between December 2020 and April 2021. One of the clinics serves a…
