A few years ago, I was shopping for a Chromebook to take on a business trip. I wanted something lightweight enough to carry around all day and inexpensive enough that I wouldn’t mind as much when I spilled coffee on the keyboard. I was considering two different models when a sales rep came over to see if I needed help. “You’re aware,” he said, “that these are Chromebooks, right? They only work online; you can’t save any files to the hard drive.”

It wasn’t the first time I’ve caught a sales rep in a mistake, of course. But this is a mistake that seems to have persisted.

Yes, Chromebooks were created to be used predominantly online. In fact, when the first Chrome OS laptops were introduced in 2011, there were very few apps that could be…

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