Photo by Monica Chin / The Verge
Some early adopters of the new, beautiful, and undoubtedly polarizing Dell XPS 13 Plus have reported issues with its screen. Dell has confirmed to The Verge that it is aware of a screen issue on some OLED models of the device. The company is reaching out to impacted customers and appears to be recalling some products.
The issue being reported (which is among several that buyers and reviewers have complained of since the Plus’ release) may be that the screws connecting the screen to the chassis appear to be coming loose. A video has been circulating for weeks now of an XPS 13 Plus’ screen falling off in a Best Buy demo area (the video is incorrectly labeled as being of the larger XPS 15). Other users have reported XPS 13 Plus screens…
