One customer received around 30 shipments as a result of the glitch.
Sonos has confirmed that customers who received extra, unordered devices as a result of a recent software glitch don’t need to return the speakers. “Sonos does not require the return of extra equipment and respects the decision of each impacted customer,” said spokesperson Madeline Krebs. “We have and will continue to be in full compliance with FTC requirements.”
A summary of the Federal Trade Commission’s (FTC) requirements are outlined on the US agency’s website. “You never have to pay for things you get but didn’t order,” the website reads. “You also don’t have to return unordered merchandise. You’re legally entitled to keep it as a free gift.”